A conference to spark new ideas and fuel your growth with Viator

Sep 30th, 2024

San Diego, CA

$150 per ticket

Join us for our inaugural partner conference.

ignite with Viator will be a day of engaging workshops and panels led by successful partners, industry experts and Viator executives ready to share their secrets and give you a peek into the strategies needed to succeed with Viator.

CONFERENCE HIGHLIGHTS

Industry Trends

Uncover the latest trends and traveler sentiments to ignite fresh ideas.

Insider Insights

Learn strategies for success from top Viator partners.

Expert 1:1 Consultations

Receive personalized guidance to enhance your product listings and more.

Future Enhancements

See what Viator has in development to drive more value for you and travelers.

Enhance and extend your ignite with Viator experience by attending:

The premier conference exclusively for the experiences industry! ignite with Viator attendees receive an exclusive 15% discount on Arival 360 | San Diego tickets.

Sunday, September 29th, 2024

5 - 7 PM
Registration Open

Stop by our registration desk to collect your badge. Your badge will serve as your ticket to Welcome Reception and all sessions.

Show Details
Location: Town & Country Foyer
7 - 9 PM
Welcome Reception

Celebrate with us as we kick off ignite with Viator conference with a memorable welcome reception!

Show Details
Location: Flamingo Lawn & Lapper Lawn

Monday, September 30th, 2024

7:00 AM

7 - 9 AM
Registration Open

Stop by our registration desk to collect your badge. Your badge will serve as your ticket to Welcome Reception and all sessions.

Show Details
Location: Town & Country Foyer

9:00 AM

9 - 9:45 AM
Keynote

Hear from Viator executives as they set the stage for a day of transformative insights and strategies designed to fuel your growth. We'll explore key highlights from Viator's roadmap, with innovative features and enhancements, while providing a preview of sessions that will give you fresh ideas on how to connect with more travelers and grow your business.

Show Details
Location: TBD

10:00 AM

10 - 10:45 AM (additional time option: 11 - 11:30 AM)
Understanding Travelers: Insights to Enhance Their Journey

Gain valuable insights into the traveler journey on Viator and learn the best methods for engaging with them. Discover strategies to create meaningful experiences across diverse customer types, and see real-world examples of how to set up your product pages for success by contrasting effective and ineffective customer experiences.

Show Details
Location: TBD
10 - 10:45 AM
Building your reputation for success in any market

Join our collaboration session to shape the future of our Partner Profile Pages by providing valuable feedback and insights, ensuring our development aligns with your needs. We'll share traveler priorities, market analysis, and foster co-creation discussions to enhance storytelling, highlight unique selling points, and meet expectations for how you want to stand out.

Show Details
Location: TBD
10 - 10:45 AM
How Our Distribution Network Powers Your Growth

From understanding what matters most to distributors to optimizing your product listing for maximum appeal, this session provides actionable insights to drive growth and expand your reach effectively within Viator's partners and distribution network.

Show Details
Location: TBD

11:00 AM

11 - 11:45 AM (additional time option: 3 - 3:45 PM)
Accelerate Your Success: Innovations and Operator Wins

Join us as we Accelerate toward excellence, with updates on new program improvements, including new ad placements and insights on how to maximize success. Find inspiration from an operator who's cracked the code to success and gain a glimpse into our roadmap, highlighting continued investment in marketing solutions tailored to fuel your business growth with Accelerate.

Show Details
Location: TBD
11 - 11:45 AM (additional time option: 10 - 10:45 AM)
Understanding Travelers: Insights to Enhance Their Journey

Gain valuable insights into the traveler journey on Viator and learn the best methods for engaging with them. Discover strategies to create meaningful experiences across diverse customer types, and see real-world examples of how to set up your product pages for success by contrasting effective and ineffective customer experiences.

Show Details
Location: TBD
11 - 11:45 AM
Elevating Your Listing with the Power of Storytelling

Master the art of storytelling on your product page, uncover the significance of your tour's name, and learn how to leverage AI for content creation while navigating SEO challenges. Discover the critical role of photos in capturing attention and the best practices for keeping your content fresh and engaging.

Show Details
Location: TBD

12:00 PM

12 - 1:00 PM
Lunch Provided
Location: Flamingo Lawn (weather permitting)

1:00 PM

1 - 1:45 PM (additional time option: 3 - 3:45 PM)
Connectivity now and tomorrow

Explore how Viator enhances reservation technology and gain expert perspectives from top API providers on the future of the industry. Don't miss this opportunity to stay ahead with cutting-edge insights and innovative strategies for your business.

Show Details
Location: TBD
1 - 1:45 PM (additional time option: 4 - 4:30 PM)
Seamless Logistics: Strategies for Efficiency and Customer Delight

Let's talk logistics, with insights into top strategies aimed at enhancing efficiency and ensuring customer satisfaction. Explore innovative approaches to streamline operations, glean insights from successful case studies, and participate in discussions aimed at increasing logistical efficiency while delivering exceptional customer experiences.

Show Details
Location: TBD
1 - 1:45 PM (additional time option: 3 - 3:45 PM)
New Products: Strategies for successful Launches

Uncover research insights on overcoming the "cold start" challenge when launching new products, featuring success stories from seasoned operators. Learn actionable tips for breaking into the market, leveraging introductory offers, and utilizing Accelerate to ensure a strong start for your new ventures.

Show Details
Location: TBD

2:00 PM

2 - 2:45 PM
How Viator leverages Influencers

Discover how Viator leverages social media to boost product sales and learn strategies for positioning your offerings to attract top influencers. Get a peek into the new Viator Shop and how it is helping connect your products to influencers.

Show Details
Location: TBD
2 - 2:45 PM
Growing Revenue and Reach with Viator

Discover how Viator’s strategic investments in brand and SEM drive traveler reach and business growth. Join our panel of industry experts as they share real-world success stories on using Viator to boost revenue, diversify product offerings, and expand into new markets.

Show Details
Location: TBD
2 - 2:45 PM (additional time option: 4 - 4:30 PM)
Last minute Inventory: strategies for hitting your sell through goals

Understanding the key challenges when selling through all inventory, we will explore existing Viator tools for managing at-risk inventory, and discover innovative strategies from those that have successfully navigated this. Don't miss the chance to share your ideas on other innovative ways to meet sell-through goals.

Show Details
Location: TBD

3:00 PM

3 - 3:45 PM (additional time option: 11 - 11:45 AM)
Accelerate Your Success: Innovations and Operator Wins

Join us as we Accelerate toward excellence, with updates on new program improvements, including new ad placements and insights on how to maximize success. Find inspiration from an operator who's cracked the code to success and gain a glimpse into our roadmap, highlighting continued investment in marketing solutions tailored to fuel your business growth with Accelerate.

Show Details
Location: TBD
3 - 3:45 PM (additional time option: 1 - 1:45 PM)
Connectivity now and tomorrow

Explore how Viator enhances reservation technology and gain expert perspectives from top API providers on the future of the industry. Don't miss this opportunity to stay ahead with cutting-edge insights and innovative strategies for your business.

Show Details
Location: TBD
3 - 3:45 PM (additional time option: 1 - 1:45 PM)
New Products: Strategies for successful Launches

Uncover research insights on overcoming the "cold start" challenge when launching new products, featuring success stories from seasoned operators. Learn actionable tips for breaking into the market, leveraging introductory offers, and utilizing Accelerate to ensure a strong start for your new ventures.

Show Details
Location: TBD

4:00 PM

4 - 4:30 PM (additional time option: 1 - 1:45 PM)
Seamless Logistics: Strategies for Efficiency and Customer Delight

Let's talk logistics, with insights into top strategies aimed at enhancing efficiency and ensuring customer satisfaction. Explore innovative approaches to streamline operations, glean insights from successful case studies, and participate in discussions aimed at increasing logistical efficiency while delivering exceptional customer experiences.

Show Details
Location: TBD
4 - 4:30 PM (additional time option: 2 - 2:45 PM)
Last minute Inventory: strategies for hitting your sell through goals

Understanding the key challenges when selling through all inventory, we will explore existing Viator tools for managing at-risk inventory, and discover innovative strategies from those that have successfully navigated this. Don't miss the chance to share your ideas on other innovative ways to meet sell-through goals.

Show Details
Location: TBD
4 - 4:30 PM
Pricing Strategies for success in any market

Gain a sneak peek into upcoming pricing tech improvements. Learn about key pricing considerations, seasonal adjustments and optimal testing plans to maximize your revenue directly from those in your industry.

Show Details
Location: TBD
4:35 - 5 PM
Closing remarks

Join our Viator execs for a wrap-up session, recapping key insights and strategies to drive your business growth, enhance traveler engagement and optimize operations. Let's celebrate our achievements and look forward to a future of continued excellence and impactful partnerships.

Show Details
Location: TBD

WELCOME RECEPTION

Celebrate with us as we kick off ignite with Viator conference with a memorable welcome reception!

Time:
September 29th, 7-9pm

Location:
Flamingo Lawn & Lapper Lawn

Frequently Asked Questions

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    Ignite with Viator is a new conference that promises insider secrets, proven strategies, and 1x1 meeting opportunities, all tailored to your unique needs. At Viator, we're dedicated to empowering our partners to deliver more wonder to the world. No matter your business size or circumstance, join us to unlock your full potential with Viator.

    April 2024

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    If you're an operator of a tour, activity, or experience, looking for ways to reach more travelers, unlock more opportunities and thrive in the competitive travel industry, ignite with Viator is the event for you. No matter your size or time in the industry, you will find value at Ignite with Viator.

    April 2024

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    By attending ignite with Viator, you gain access to a wealth of expertise- hear from Viator executives who can provide exclusive tips on navigating the marketplace, operators who have been on the same journey as you, and participate in hands-on workshops, all tailored to elevate your business. Together, let's deliver more wonder to the world.

    April 2024

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    Yes! Magnify your ignite with Viator experience by attending Arival, THE premier conference exclusively for the experiences industry! As an ignite with Viator attendee, you're entitled to an exclusive 15% discount on Arival tickets. Keep an eye out for your promo code, included in your ignite with Viator registration confirmation. You don't want to miss the opportunity to learn from and connect with the "best-of-the-best" in-destination experiences community at Arival 360 | San Diego. Learn more about this exciting opportunity here.

    April 2024

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    No. If you are attending only ignite with Viator, you can book your hotel room at the Handlery Hotel; the link to the room block will be sent in your registration confirmation email. If you're also attending Arival, the link for Town & Country Resort will be sent in Arival's confirmation email. If you have already booked your hotel for Arival, you should reach out to the hotel to adjust your reservation dates.

    June 2024

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    This event is being held at the Town and Country Resort in San Diego, California; the same location as Arival 360 | San Diego.

    April 2024

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    This event will take place starting with a welcome reception on September 29th from 7pm-9pm PDT time and sessions will take place September 30th from 9am - 5pm PDT. There will also be two opportunities to check in: Sunday from 5pm-7pm PDT and Monday from 7am-9am PDT.

    April 2024

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    When trying to decide who to send as a representative for your company we recommend looking at those that are responsible for creating and managing the success of your experiences.

    April 2024

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    Arival 360 | San Diego and ignite with Viator are both events tailored for operators seeking insights to grow their businesses and overcome challenges, while also facilitating networking among peers. However, Ignite with Viator places a specific emphasis on unlocking opportunities with Viator.

    April 2024

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    Ignite with Viator will offer insights from company leaders, product managers and account managers, as well as your peers that have successfully partnered with Viator.

    April 2024

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    A welcome reception, all day access to ignite with Viator sessions, 1x1 workshop opportunities as well as lunch. If you would like to attend Arival 360 you will need to purchase a ticket, more information can be found here. Bonus: As an ignite with Viator attendee, you're entitled to an exclusive 15% discount on Arival tickets. Keep an eye out for your promo code, included in your ignite with Viator registration confirmation.

    April 2024

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    Our session level agenda is now live on the schedule page. We will contact you when it is time to register for sessions you would like to attend!

    June 2024

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    Your registration ticket is fully refundable up to 30 days before the event. Hotel reservations may be canceled up to 4 days before the event with no cancellation fee. Check with your airline for specific policies.

    April 2024

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    Our dress code is the same as Arival 360: From casual to formal, whatever makes you comfortable! Experiences is not a formal industry; it’s about learning skills you can apply to your business, finding new connections and opportunities and having fun along the way. We want you to get the most out of the conference, so come dressed the way that represents our industry—any way that works for you!

    April 2024

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    Yes! We will have refreshments during the Welcome Reception as well as lunch on Monday. We will do our best to accommodate any allergies, please provide these when completing your registration.

    April 2024

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    No, this is an in-person conference, don’t miss your chance for insider secrets, proven strategies, and 1x1 meeting opportunities all tailored to your unique needs with Viator.

    April 2024

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    We are requesting only two representatives attend per company. This allows for more partners to attend, bringing even more perspectives to the discussions and networking.

    June 2024

Have questions about ignite with Viator?

Email us at: ignite@viator.com